Digital product mock-up. A smartphone screen displays a customer support chat interface for reporting a damaged item, set against a neutral, minimalist background.

HOME DECOR SHIPMENT APP

The original workflow relied on rigid data entry patterns shaped by early-2010s guidelines, limiting flexibility.

Before & After (Overall Approach)

A direct comparison between the initial legacy workflow. The update focused on structural clarity, reducing cognitive load, and optimizing power-user efficiency.

Original Approach

Updated Approach

Before & After (Mockups)

A direct comparison between the original and updated mockups, highlighting clearer layouts, reduced cognitive load, and a more flexible chatbot experience.

Original Approach

Updated Approach

Prototype

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